Information We Collect

When you interact with our financial planning services, we collect different types of information depending on how you use our platform.

Personal Information You Provide

You give us information directly when you register for our learning programs or request consultation:

• Contact details: name, email address, phone number
• Professional background: current occupation, education level, work experience
• Financial context: general financial goals, areas of interest in strategic planning
• Communication preferences: how and when you'd like us to reach out
• Payment information: processed through secure third-party providers (we don't store full payment details)

Automatically Collected Data

When you visit our website, some technical information gets collected automatically:

• Device information: browser type, operating system, screen resolution
• Usage patterns: pages visited, time spent on site, navigation paths
• IP address and general location data (city level, not precise GPS)
• Cookies and similar tracking technologies (more on this below)

How We Use Your Information

Every piece of information serves a specific purpose. Here's what we do with the data we collect:

We personalize your learning experience based on your stated interests and progress. If you've indicated interest in retirement planning, we'll suggest relevant resources — but we won't bombard you with unrelated content.

Sharing and Disclosure

We're selective about who gets access to your information. Here's the complete picture:

Service Providers

Some trusted partners help us run our platform. They only receive the minimum information needed:

• Payment processors for handling transactions securely
• Email service providers for sending program updates and notifications
• Cloud hosting providers for storing data securely
• Analytics tools for understanding website performance

All partners sign agreements requiring them to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose information if required by Vietnamese law or valid legal process. This includes court orders, government investigations, or situations where disclosure prevents harm.

Business Transfers

If Smart Connect Power merges with another company or gets acquired, your information would transfer to the new entity. We'd notify you before this happens and explain any changes to privacy practices.

Data Storage and Security

Your information is stored on secure servers with multiple protection layers:

Technical Safeguards

• Encryption in transit using TLS/SSL protocols
• Encrypted storage for sensitive personal information
• Regular security audits and vulnerability testing
• Access controls limiting who can view your data
• Backup systems preventing data loss

Physical and Administrative Security

Our office in Ho Chi Minh City maintains physical security for any paper records. Staff members receive privacy training and sign confidentiality agreements. We use role-based access — team members only see information relevant to their work.

Data Retention

We keep your information as long as you're actively using our services. After account closure, we retain data for three years to comply with Vietnamese financial record-keeping requirements. After that period, we permanently delete your personal information unless legal obligations require longer retention.

You can request earlier deletion, though we may need to keep some information for legal compliance purposes.

Your Rights and Choices

You maintain control over your personal information. Here's what you can do:

1. Access Your Data: Request a copy of all personal information we hold about you. We'll provide it in a readable electronic format within 30 days.
2. Correct Inaccuracies: Update outdated or incorrect information through your account settings or by contacting us directly.
3. Delete Your Information: Request complete deletion of your personal data. We'll process this within 30 days, keeping only what's legally required.
4. Restrict Processing: Ask us to limit how we use your information while keeping it stored.
5. Data Portability: Get your information in a machine-readable format to transfer to another service.
6. Withdraw Consent: Stop processing based on your consent at any time (though this won't affect processing that already happened).
7. Opt Out of Marketing: Unsubscribe from promotional emails using the link in any message or updating your preferences.

How to Exercise Your Rights

Send requests to [email protected] with "Privacy Request" in the subject line. Include your full name and the email associated with your account. We'll verify your identity before processing any request — this protects against unauthorized access.

Most requests get handled within 30 days. Complex requests might take up to 60 days, and we'll explain why if that happens.

Cookies and Tracking

Our website uses cookies — small text files stored on your device. They help the site remember your preferences and understand how people use our platform.

Types of Cookies We Use

Essential Cookies: Required for the website to function. These remember your login status and security settings. You can't disable these without breaking basic functionality.

Performance Cookies: Track how visitors interact with our site. This shows us which pages are helpful and which need improvement. The data is anonymized.

Functional Cookies: Remember your preferences like language choice or font size adjustments. These make your experience more convenient.

Managing Cookies

Most browsers let you control cookies through settings. You can block all cookies, accept only first-party cookies, or delete cookies after each session. Keep in mind that blocking cookies may limit some website features.

We don't use advertising cookies or cross-site tracking. Your browsing activity on our site stays private.

International Data Transfers

Your information is primarily stored on servers in Vietnam. Some service providers operate internationally, which means data might be transferred to other countries for processing.

When this happens, we ensure appropriate safeguards are in place. This includes standard contractual clauses approved by data protection authorities and verification that partners maintain adequate security measures.

If you're accessing our services from outside Vietnam, you acknowledge that your information will be transferred to and processed in Vietnam under Vietnamese privacy laws.

Children's Privacy

Our services target adults interested in financial planning. We don't knowingly collect information from anyone under 18 years old.

If you're a parent and believe your child has provided us with personal information, contact us immediately. We'll delete the information within 72 hours of verification.

Changes to This Policy

Privacy practices evolve as technology and regulations change. We update this policy periodically to reflect those changes.

When we make significant changes, we'll notify you by email and display a prominent notice on our website. The notification will explain what changed and how it affects you.

Minor updates (like fixing typos or clarifying existing practices) won't trigger notifications, but we'll update the "Last updated" date at the top of this page.

Continuing to use our services after changes take effect means you accept the updated policy. If you disagree with changes, you can close your account and request data deletion.

Vietnamese Law Compliance

Smart Connect Power operates under Vietnamese data protection regulations, including Decree 13/2023/ND-CP on Personal Data Protection and relevant provisions of the Civil Code.

We fulfill all obligations regarding consent, data processing, and security measures required by Vietnamese law. Our practices align with international standards while respecting local regulatory requirements.

If you have complaints about our privacy practices, you can contact the Department of Cybersecurity and High-tech Crime Prevention and Control under the Ministry of Public Security of Vietnam.